Refund Policy
Refund Policy
Because Softvux primarily sells digital software licenses and activation keys, special conditions apply to refunds.
Digital Products
Once a software license key or activation code has been delivered, revealed, activated, or used, it may not be eligible for a refund because digital products cannot be physically returned.
Before completing your purchase, please carefully verify that:
- The software is compatible with your device or operating system.
- You are purchasing the correct edition or version.
- The license meets your intended requirements.
- Your system meets the software's requirements.
Invalid or Defective License Keys
If the license key provided by Softvux is invalid, defective, or does not work as described, please contact us at:
Please provide your order number and, where possible, screenshots or other information showing the problem.
We will investigate the issue and may provide a replacement license key or another appropriate solution.
Duplicate Purchases
If you accidentally purchase the same license more than once, contact us as soon as possible. We will review the order and determine whether a refund is possible.
Fraudulent or Unauthorized Transactions
We reserve the right to investigate orders that appear fraudulent, unauthorized, or otherwise suspicious. Orders may be cancelled where appropriate.
Refund Requests
Refund requests should be submitted to:
Please include your order number, email address used for the purchase, and the reason for your request.
Each request will be reviewed according to the applicable product terms and consumer protection laws.